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Password reset

what's her old IGN?
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she wants to access beta.brlns.net but ran it to a problem she couldn’t login and it was a few months ago when she last logged in so she forgot her password
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I wonder why she didn’t write it anywhere when i said to
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Can she pvt a staff for password reset?
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By the way it was a knightmare sending the screenshot to me LOL
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can she Private massage a staff on brokenlens because she can still access the server without a password?
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Last time she changed her username but she changed it back to the wrong username (real:supercookie3009) and the mistaken username was supercookie3006
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