is this normal?

[BullsEye3060]

Guys!
My friend just bought me a rank
but i couldn't receive the rank
is it because i already have a gold rank

 

[TheCooki3Cat]

Guys!
My friend just bought me a rank
but i couldn't receive the rank
is it because i already have a gold rank

What rank did he buy you? And did he send it to the correct player? It has to be the exact ign in order for you to recieve it.

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[TheCooki3Cat]

If he bought you a diamond or emerald then it would have automatically changed from your gold to that particular rank. But then again he had to send it to the precise ign.

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[TheCooki3Cat]

Did you friend buy it with the Android app or BrokenLens store?

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[BullsEye3060]

He bought it in the brokenlens store
He said he did everything right??

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[TheCooki3Cat]

He bought it in the brokenlens store
He said he did everything right??

Hmmm.... @ssunsett @_PineappleDeath_

Can you ask your friend if he has recieved the confirmation email showing that he bought the rank? And if possible could he post it here?

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[TheCooki3Cat]

Don't worry, it'll get worked out. I tagged some amazing people who can help you in more ways then I could!

I'll let them take it from here hehe.

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[BullsEye3060]

Ok thx

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[AllyMac_]

Guys!
My friend just bought me a rank
but i couldn't receive the rank
is it because i already have a gold rank

Hey Bullseye! Can your friend give you a picture of the confirmation?

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[AllyMac_]

I'm going to go ahead and lock this Bullseye- your other thread is in the support section. Here is a link:
https://brokenlens.xyz/forums/threads/huh.111319/

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