How to change password without knowing what it is?

[yKzLuuH]

My cousin a few years ago created the account on the server and entered a password, but she doesn't know what password she entered, so she wants to change it (she doesn't have an xbox account).
She sent me screenshot to prove it's her, her nickname is yKzRaqueli.

(this is my first post, I don't know if something is missing)

 

[Icy_Hatake]

We just need a welcome back username screenshot or one of the stats and we can reset the password for ya
When we do you just login and it’ll ask you to make a new password

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[Icy_Hatake]

Alrighty let me know when you can get on to reset it

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[yKzLuuH]

Alrighty let me know when you can get on to reset it

When you can, I'll wait.

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[Icy_Hatake]

When you can, I'll wait.

alrighty it’s reset

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[yKzLuuH]

alrighty it’s reset

I got it, thank you

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