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The staff can only reset your password when you can proof that it's your account. That's why you need a screenshot.
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I mean it never let me even let me log in so how am I supposed to get a screenshot of me logged on
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My ign is caboose
Okay. Please, you provide a screenshot as proof that you own the account.
If you do this, we can reset your password. :)

Like this screenshot it says "Welcome back <USERNAME>!:
2017-02-23 12.27.48.png
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Have you played before with that account?
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Sorry, but i don't think that the staff can help you without a screenshot. Maybe can you make a new account.
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Go to settings -> profile -> change your name
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