Help with login

[Laurie]

I haven't been able to play since the new Xbox login because my name is different. When I try to switch and use my player name I always use on Broken Lens (laurie1) now it says wrong password but I never changed my password. What's going on? Why can't I get into my account? Did someone change my password? Who do i contact?

 

[Shive]

You need a Xbox live account to play Broken Lens servers. You will also need a licensed MCPE to play.

To logout out of your Xbox live account and go to your old one, follow the steps below:

1. Do /logout
2. Then do /switch (insert your IGN(or username) for the account you want to switch back to)
3 After that, do /login (insert password to IGN(or username) for the account you want to switch back to. Make sure both username(IGN) and password are correct)

Hope this helps!

If you need help, tag staff to help you. Some staff that can help you have tags on servers and forums to help you notice them. I'll tag some right now to show you.

@HazardTheDutchAD @ssunsett @ItsKylie @Laura_Aria @Ray_Palmer_Atom

These staff may help you, but please be patient because they have a lot of work around here and there.

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[Shive]

Read this thread on who to contact.

https://brokenlens.xyz/forums/threads/please-read-who-to-contact.14089/

View reply.

 

[Laurie]

I have tried the switch and logout of my Xbox sign. Then I try to login with my BL sign and password. This is when it says password incorrect but I never changed it.

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[Shive]

Maybe you need a password change. Please get proof you own your account. Take a screenshot when it says "Welcome back (your username)!" Here is an example below.

Make a thread in the "Support" section and tag staff if you can. Then staff can reset your password and yeah.

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