Can't claim emerald after buying

[Sp0okiii]

So i brought emerald for £20 and hasnt claimed it. Here is evidence help please my Gamertag is Sp0okiii
@Ray_Palmer_Atom @_PineappleDeath_ @staff

 

[_PineappleDeath_]

Do you have the order ID? It’ll look something like this: #12345

Unless I’m blind.. I can’t find it on your screenshots.

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[Sp0okiii]

Do you have the order ID? It’ll look something like this: #12345

Unless I’m blind.. I can’t find it on your screenshots.

I have a receipt number?

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[KillerWither]

I have a receipt number?

Yes everyone gets one when they buy.

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[KingWolfy]

Do you have the order ID? It’ll look something like this: #12345

Unless I’m blind.. I can’t find it on your screenshots.

Pine,, its 1353-4416-1805-2101

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[_PineappleDeath_]

Pine,, its 1353-4416-1805-2101

I’m not too certain that’ll do though, it’ll always send you the order ID in the mail BrokenLens sends you after buying an item.

It’s not that many numbers.

I have a receipt number?

You should try starting a conversation with WarriorGirl3333 or ssunsett, they’ll be able to help you.

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[Sp0okiii]

WarriorGirl3333

Ok well thats the email they gave me

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[Sp0okiii]

@ssunsett @WarriorGirl3333 i brought emerald and havent claim and hasnt gave me order id

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[xDqrkxTxm_]

U mean this?

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[Sp0okiii]

Only numbers i have is
1353-4416-1805-2102

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[ssunsett]

Your purchase is still processing. You need a little bit patience.

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[Sp0okiii]

Your purchase is still processing. You need a little bit patience.

Okay thanks i was just excited heh

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[Sp0okiii]

Your purchase is still processing. You need a little bit patience.

Aprox how long?

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[ssunsett]

It’s completed! Have fun with your rank! Congrats!

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