My friend is having trouble getting into his main account

[_xMaegann]

Okay... so I don’t know what happened to my friend Purple_Dorito_1, but all I know was that he went on an alt to troll people, and when he tried to switch back, it didn’t let him back in. He feels really panicked and had emerald rank, which he didn’t want to lose. He wants to know if any of y’all know how to get him back in. Thanks.

 

[Esteem]

Your friend will need a password reset.

Does he have forums?
If not tell him to create one and create a thread in the Support section, where he shows us evidence that he owns this account.

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[_xMaegann]

No, he doesn’t have forums, but I’ll ask him if he can create one. Thanks ^^

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[_xMaegann]

Your friend will need a password reset.

Does he have forums?
If not tell him to create one and create a thread in the Support section, where he shows us evidence that he owns this account.

Quick question, he’s asking me how to prove he owns the account, since I couldn’t get any suggestions from friends, how can he prove it?

View reply.

 

[FloofehGuinea]

Quick question, he’s asking me how to prove he owns the account, since I couldn’t get any suggestions from friends, how can he prove it?

Does he possibly have a screenshot from the past saying something like "Welcome back Purple_Dorito_7!"

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[_xMaegann]

Does he possibly have a screenshot from the past saying something like "Welcome back Purple_Dorito_7!"

Hmm.. he told me he doesn’t have a screen shot of that, but do remembrance of stats work as well? He remembers some and let me take note of his stats, here’s some screen shots I took.
Is it enough proof? @ssunsett

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